This Agreement (the “Agreement”) and all attachments and exhibits and schedules sets forth the terms and conditions of your Membership in Inner Glow Circle.
Scope of Agreement
This Agreement sets forth the terms and conditions of Member’s use of the sites and all Fee-Based Products owned or operated by Inner Glow Circle, LLC (“Inner Glow Circle” or “IGC”), including, without limitation, membership sites, Facebook groups, coaching and training services and related materials, including, but not limited to business development trainings, workbooks, proprietary tools, events, videos and workbooks, video coaching, phone coaching, in-person events, webinar and video trainings, all IGC intellectual property or other websites developed in the future (collectively “IGC”).
Unless otherwise specified, IGC grants Member a non-transferable, limited right to access, use and display the Fee-Based Products Member subscribed to, for Member’s use, provided Member comply fully with the provisions of this Agreement. The Member agrees not to assign, transfer or sublicense Member’s rights as a registered user of or subscriber to IGC and IGC’s Fee-Based Products. Member understands that only Member may use Member’s account and that Member’s subscription to IGC’s Fee-Based Products is only valid for Member’s use.
All intellectual property, including copyrighted materials, shall remain the sole property of the Member and no license to sell or distribute or materials is granted or implied. Member agrees not to reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial or personal purposes, any portion of the Fee-Based Products, including any materials.
All Members agree to commit to IGC’s ethical guidelines, including but not limited to taking personal responsibility, speaking up for one’s needs, treating IGC team members and fellow Members with respect, not participating in gossip and doing no harm.
In the event of a dispute between IGC and the Member, the Member and IGC each agree to not engage in any conduct or communications, public or private, designed to disparage the Fee-Based Products, IGC, owners, trainers, student trainers, subcontractors, employees or clients (Members).
Payment Terms for All Programs
Payment is due upon submission of Member’s order via the credit card authorization form provided at checkout. Graduation and certification are available pending completion of all requirements and all payments.
For recurring charges, Member authorizes IGC to autobill Member. Member is responsible for all charges and fees associated with connecting to and using IGC’s Fee-Based Products, including without limitation all telephone access lines (including long-distance charges, when applicable), internet service provider fees, telephone and computer equipment, sales taxes and any other fees and charges necessary for access.
Member agrees to provide IGC with true, accurate and complete information as required by the Membership process to IGC’s Fee-Based Products (“Membership Data”). Member is responsible for maintaining the confidentiality of Member’s password and account information. Member must notify IGC immediately in the event of any known or suspected unauthorized use of an account or any known or suspected breach of security, including loss, theft or unauthorized disclosure of Member’s or anyone else’s password or credit card information. In the event of a breach of security by Member, Member will remain liable for any unauthorized use of the subscription until Member update Membership Data. If Member’s credit card expires, is canceled, is lost or is subject to use without Member’s authorization, Member is required to update Membership Data. Member is responsible for any and all activities that occur under Member’s account.
If Member believes IGC has erroneously charged Member’s credit card, Member agrees to promptly notify IGC of such error. If Member fails to notify IGC within thirty (30) days after the alleged error first appears on Member’s credit card statement, the charge shall be deemed accepted by Member for all purposes, including, but not limited to, the resolution of inquiries or investigations made by the issuer on Member’s credit card. Member agrees to release and indemnify IGC from all liabilities and claims of loss resulting from any alleged billing error or any discrepancy that Member fail to report to IGC within thirty (30) days of its occurrence.
Member’s subscription begins the date the Member signs up and submits payment through the credit card authorization form provided at checkout and will auto-renew monthly. Member allows IGC to automatically charge Member’s credit, debit card, Paypal account or any other account on file as payment for the Membership without any additional authorization. If balance owed is declined, IGC reserves the right to charge any of the Member’s payment methods on file a partial payment of lesser value. Partial payments may be charged to the Member’s card until the full balance owed has been collected.
Cancellation is available to Mastermind only Members. Mastermind Membership can be cancelled with 30 days notice within the Member portal. Member is responsible for any payments that would normally occur within the final 30 days, as well as any past due payments.
Coach Training and Leaders Rising programs cannot be canceled after registration and include a complimentary membership to the Mastermind during the initial program term. All programs are set to auto-renew month to month after the initial term (12 months). Thus, Members of Coach Training and Leaders Rising must log into the portal and give 30 days notice prior to the 13th month of enrollment in the Mastermind if they wish to cancel their subscription and incur no further charges from IGC.
To cancel the Mastermind Membership, login to the portal, navigate to “My Programs” on the top banner and select “My Orders” from the left sidebar. At the top of the page, the “Click Here!” link navigates Member to the cancellation form.
If a Member continues to use the product, membership platform, materials or any paid Facebook group, IGC reserves the right to continue to bill the client. Activity on any of the platforms, including the corresponding Facebooks groups, course online portal, course emails or call attendance count as participation.
If the Membership terminates for any reason regarding the Member’s breach of this contract, the Member will remain fully responsible for the full cost of the program, including future payments if the Member is paying in installments. If IGC terminates a membership prior to the end of the applicable period, all fees and charges assessed are nonrefundable. Nonrefundable fees include the full Monthly Fee for any month (or portion thereof) elapsed (regardless of whether Member participated in the Mastermind or used the Fee-Based Product during that month).
IGC offers no refunds for the Mastermind or Leaders Rising. IGC offers no refunds on Coach Training unless proper measures are taken as outlined in IGC’s 30-Day Satisfaction Guarantee. If a Member has a medical emergency or death in the family, arrangements may be made to attend a different class. A change of mind, change of schedule, change of employment, moving, interpersonal relationship challenges, non-attendance or any other circumstance does not constitute a class change, drop or refund.
After 30 days of non-payment, no partial payment and no reasonable plan to make good on payments, Member is dropped from the class or program. Monies owed are still due in full and will be collected in a timely manner. Dropped from class means the student is disallowed from participating on any of the platforms, including the corresponding Facebooks groups, course online portal, course emails or call attendance count as participation with the program. IGC reserves the right to send accounts to an internal collections department or an external third-party collections agency. In such case, non-payment, missed payment or late payments could negatively impact a Member’s credit history and/or credit score.
In the event that a Member fails to make a payment in a payment plan during the time prescribed, IGC has the right to immediately disallow participation by Member until payment is paid in full. In addition, a late fee may be added to the monies owed.
Coach Training (ACC Path)
Member agrees to a 12-month Membership to the Coach Training program, including 12-months of access to the Mastermind, 6-months of which the Member is also in training. As stated, 12-months of Mastermind membership are included in the tuition for Coach Training.
Graduation and Certification
To graduate from Coach Training, the Member must:
Attend 80% of all live training calls (attendance is tracked by trainer on a weekly basis). Per ICF standards, live attendance is of most value and IGC reserves the right to deny certification should Coach be absent for more than 20% of the calls. Member can attend another collective’s live weekly call if necessary, but must let the trainer know in the Facebook group! If Member should miss, please watch the recorded session and share thoughts, questions and comments in the Facebook group so trainer knows Member is engaged with the material.
Submit Coach Training 1 and 2 Exercises. Exercises will be delivered through the members portal weekly. There are 16 lessons that have a written component. For the others, Member are required to read the material and prepare for the live class discussion. Member can submit each exercise the IGCek it’s due or turn in all exercises at once during week 12 for Semester 1 and the remaining exercises by week 24 for Semester 2.
Complete 10 1:1 Mentor Coaching Sessions with assigned coach trainer. All sessions count towards ICF Mentor Coaching Hours and can be a mix of training, coaching, mentoring or practice coaching. All sessions must be scheduled within the six-month training window and must be completed no later than 14 days after Member’s last live training session. See “Mentor Coaching Policy” below. There are no exceptions.
Complete Partner Coaching Calls. Invite trainer to a minimum of 1 live partner coaching call per semester (2 total). See “Partner Coaching Policy” below. Submit Semester 1 Recorded Partner Coaching Calls. Member must submit call log to her trainer by week 12. Please include links to the recordings. Submission of Semester 2 Recorded Partner Coaching Calls. Member must submit call log to her trainer by week 24. Please include links to the recordings.
Submit Case Studies. Submit Semester 1 Case Study, which will be graded using the IGC Case Study Rubric. The first case study will be delivered to members portal during week 10 and is due by week 12. Please complete the case study and email it to trainer. Submit Semester 2 Case Study, which will be graded using the IGC Case Study Rubric. A minimum grade of 3.0 is required to pass.
All submissions must be handed in a timely manner in order to ensure proper evaluation. Member has up to 14-days after last live training call to complete all 1:1 coaching hours with trainer, all partner coaching hours and submit exercises and case studies. Per ICF standards, certification will be delivered upon completion of all work above and full payment of the program.
Again, graduation and certification are available pending completion of all requirements and all payments.
Mentor Coaching Policy
To apply for an ICF credential upon completion of training, Member must fulfill 62 hours of coach training and the 10 mentor coaching hours included with Member’s tuition. Trainers will allow for 1 no show (which includes not showing up, giving less than 24 hours notice to reschedule or being more than 15 minutes late to the call) to be rescheduled without penalty. However, any additional no shows will not be made up. Failure to attend mentor coaching hours may result in NON-CERTIFICATION with IGC. In this case, Member may need to enroll in mentor coaching hours with an ICF credentialed coach at her own expense to earn IGC and ICF certification.
Partner Coaching Policy
Member is required to attend 12 hours as coach and 12 hours as client with a fellow member to be certified. All calls must be recorded and submitted. Each student is responsible for submitting the calls in which they are acting as the Coach. One live observation coaching call is required per semester. The Member acting as coach is responsible for inviting the trainer to attend live and providing a minimum of 24 hours notice if there is a change in scheduling. A no show (which includes not showing up, giving less than 24 hours notice to reschedule or being more than 15 minutes late to the call) as the coach or client for a live observed session can only be rescheduled at the discretion of the trainer. Rescheduling is not guaranteed. Failure to fulfill the live observation requirement will result in NON-CERTIFICATION.
Leaders Rising (PCC Path)
Member agrees to a 12-month Membership to Leader’s Rising. Member agrees to be a Mastermind Member concurrently, as 12-months of Mastermind membership are included in Leader’s Rising. Member must give 30 days notice prior to the 13th month of enrollment in the Mastermind, if Member wishes to cancel the subscription to the Mastermind and incur no further charges from IGC. Leader is responsible for the full 12-months of tuition and IGC offers no refunds on the Leaders Rising program, which offers 125 ACSTH Hours. Graduation and certification are available pending completion of all requirements and all payments. The program includes:
- Monthly Journal Prompts (25 hours)
- Monthly 90 Minute Mindset Trainings (18 hours)
- Monthly 1:1 Coaching Calls (2 Hours + 10 Mentor Coaching Hours)
- 12 Small Group Coaching Sessions 4 ppl (90 Min) (18 hours)
- 2-Hour CKA Assessment Intensive (2 hours)
- 2 In-Person Weekend Retreats (48 hours)
- 12 Observed Group Coaching Calls (12 hours), with feedback on 5 per ICF standards
- Grading and Support with ICF PCC Submission
- $750 Ambassador Commissions for anyone referred to IGC’s Coach Training Program
An Affiliate (contractor of Inner Glow Circle, LLC) will receive compensation for a lead when the Affiliate represents the original lead source, the Member first heard about IGC through the Affiliate and the Affiliate has participated in the registration of the Member.
Affiliates are provided with a unique tracking URL to the IGC site. In every case, there must be digital tracking through Affiliate’s unique URL or a written introduction between the Member, the Affiliate and IGC as documentation of the connection. A prior Member of IGC or previous client of Katie DePaola or Olivia Chapman cannot be tied to any Affiliate in any case.
As of July 2018, commissions only apply to IGC’s Coach Training. When a Member is 90 days into training, paid in full and up to date on all accounts, commissions can be paid. June 5 is the payout date for spring training, which begins in March, annually. January 5 is the payout date for fall training, which begins in October, annually. Affiliates should allow 48 hours for processing, depending on the Affiliate’s individual bank. Commissions of $750 per Member are paid in a single lump sum through direct deposit to the Affiliate’s bank account or transfer to the Affiliate’s Paypal account, per the Affiliate’s original selection at https://innerglowcircle.com/ambassador/.
For Affiliates who are also IGC trainers or student trainers, commissions are 20% and are paid on the 5th of the following month after payment has been made to IGC.
With any Affiliate, once a Member has reached 30 days of non-payment, there is no Affiliate payout as the account has reached collections status.
For students enrolled in Leaders Rising prior to July 2018, they will receive their original 20% commissions through 2/28/2019. Beginning March 1, 2019, all affiliates will be enrolled in the IGC Coach Training Affiliate commission program outlined above and for each digitally tracked lead or personally introduced lead, they will be paid $750 90-days into the program.